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General

Conflict Management


Course
Nicole Dargent
Purchase for $40 (CAD)

Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today's market more than ever. Everyone is striving to show how valuable they are to the company they work for and at times, this can lead to disputes with other members of the team.

Here is the course outline:

1. Introduction

Introduction

2. Part 1 Foundation

Build Commitment

3. Case Study: The Summit

Case Study: The Summit

4. Part 2 Explore

Self Assessment Nine Approaches to Managing Conflict and Disagreement

5. Part 3 Plan

Gain Support

6. Part 4 Implement

Act

7. Part 5 Follow Through

Follow Through: Stay Involved

Completion

The following certificates are awarded when the course is completed:

Conflict Management
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